Job Summary

Locations:

Mumbai, Pune

Experience:

0 – 5 years

Keywords / Skills :

International "Call Center", Voice Process, BPO Fresher, Customer Care Executive

Education:

Any graduate, B.E/B.Tech, Class 12

Stream:

Any

Function:

Customer Service/ Call Centre/ BPO

Role:

Customer Service Executive (Voice)

Industry:

• Banking/ Financial Services
• Insurance
• ITES/BPO

Summary:

Hi,Looking for a better chance in Voice Process/Semi Voice/Non voice process Call Draco @ 8425806599 Or drop a mail at [HIDDEN TEXT]

Posted On:

10th Apr 2016

Hi,

We have 50 + exciting openings for highly skilled professionals.

OVERALL PURPOSE OF JOB

This position is responsible for Receiving inbound calls from customers related to HR Services and respond to emails as applicable

–

Clarify the needs of the customer, answer customer inquiries related to Payroll, Personnel Information Changes, Earning Statements, Personal detail updates, Leaves etc

Assist in the resolution of the concerns of the customer. Educate the customer when necessary, Help identify and resolve all queries

Responsibilities / Authorities

Provide Top Quality Customer Service in all customer interactions.

Record and document all customer contacts.

Remain available to answer calls and emails 8 hours per day.

Maintain the appropriate level of process knowledge.

Demonstrate command of all support applications.

Handle all customer calls to avoid escalation, whenever possible.

Continuously improve call handling skills, systems knowledge, and communications skills.

Participate in process improvement initiatives. Work Environment and Personal Development.

Support and sustain a positive work environment that fosters team performance through own work and behavior.

Be receptive to performance feedback and work on improving own skills.

Help identify and resolve conflicts.

Unique Knowledge & Skill Requirement

Good customer service skill

Excellent communication skills

Basic technical knowledge of Computers

Ability to multi-task in usage of different applications and tools

Educational Profile

Any graduate from Govt. recognized universities

10+2+3 Diploma Holder (equivalent to Graduation) from Govt. recognized universities

Experience Profile

Experience: 2-7 years

Prior international call centre work experience preferred

Personal Attributes

Able to work on a flexible basis as determined by the business needs – US Shifts Only (nights) or 24×5

Ability to work under pressure

Team worker

Positive Attitude

Quick Learner

Punctual and Disciplined

Good Communication skills

Customer Focussed

Results driven

High standards of Integrity

Attention to detail.

Salary up to:2,00,000-5,00,000

Draco

[HIDDEN TEXT]

International Call CenterVoice ProcessBPO FresherCustomer Care Executive

GRATITUDE INDIA is an ISO 9001:2008 Certified Recruitment Consultancy from last 10 years. We are the only National level Consultancy doing BPO Recruitments. Gratitude has been rated by CARE where it has received SE2A Rating. www.gratitudeindia.com

Ridhi Vij

Branch Manager

Gratitude India Manpower Consultants Private Limited

Followers:5651 | Active Jobs:1

Skills I hire for

We Hire For International Bpos

Last Active on 3rd Jun 2015

Public Profile URL

http://my.monsterindia.com/recruiterprofile/Sanjana_Gandhi_92

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Earn upto 45k in multinational companies Call@8425806599

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