Job Summary
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• Textile
Function
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Summary
Posted On
Job Description
Dept : Sales & Service Department
Type : Permanent Job
Gender Preference : Male Only
Location : Delhi, Mumbai & Coimbatore
Reports to : Area Manager
Experience: 01 – 03 years expereince in Textile Industry.
KEY RESPONSIBILITIES
Primary Responsibilities
- 1. Responsible for providing technical services to the clients and ensuring that their queries and requests are managed with satisfaction (5/10)
- 2. Ensure customer satisfaction (3/10)
- 3. Responsible for providing the reports to the reporting manager as required (2/10)
AREAS OF RESPONSIBILITY
1. Responsible for providing technical services to the clients and ensuring that their queries and requests are managed with satisfaction
- Responsible for understanding the client processes(mainly spinning) for providing any of the technical services
- Responsible for commissioning and installation of the machines :
- – Check the floor and area (if as recommended by in the Machine Layout)
- – Check the leveling of the machine, the commissioning settings and start the machine
- – Prepare the reports in the standardized format
- – Issue an installation and commissioning certificate in the prescribed format to customer
- Responsible for providing service during the warranty period
- Responsible for inspection of the machine under the warranty which is generally done after 3-4 months of commissioning the machine
- Responsible for after sales service ( this is after the warranty period expires and it is based on new terms and conditions)
- Responsible for convincing the client to sign an AMC once the machine is old
- – Responsible for dismantling the major parts and recommending the purchase of defective/damaged parts
- – Responsible for training the maintenance team if replacement is required
- Responsible for training and guiding the customers team in order to maintain the machines better
- Responsible for collecting the charges
2. Ensure customer satisfaction
- Responsible for ensuring that the customer complaints are solved and the customer is satisfied
- Ensure that existing clients are retained and there is no loss in present clientele
- Responsible for building the client relationship
- Responsible for collecting customer feedback in the prescribed format
3. Responsible for providing the reports to the reporting manager as required
- Accountable for providing the reports required by the reporting manager in time
- Responsible for the quality of the report i.e. language , specific bullet points, pictures relevant data used
- Ensure that all information from the client is communicated upwards
- Responsible for supporting the sales team for any inputs required such as of presence of competition/new project information in the existing clientele
Education:
- > B. Tech (Textile Engineering)
- > Proficient in computer know-how and MS office skills.
Send Resume to: cv(at)equalsources.in
Call Sourabh : 09910153069
Key Skill(s)
About Company
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Full Job Description for Technical Service Engineer (Textile)
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