Job Summary

Company Name

IBM India Private Limited

Locations

Other India ( Any)

Nationality

India

Experience

3 – 8 years

Keywords / Skills

Web services, basic, script, software, DCS, API, IT

Function

• Customer Service/ Call Centre/ BPO

• Travel/ Airlines

Role

• Customer Service Executive (Voice)

• International Travel

Industry

IT/ Computers – Software

Summary

Posted On

8th Oct 2015

Job Ref code

GBS-0801447

Job Description

Job description

IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

IBM Global Business Services helps clients solve complex business and technical issues. We deliver innovative business consulting, process design, systems integration, application management and design. Our core competencies include deep business process and industry expertise, advanced analytics and research capabilities, comprehensive IT infrastructure knowledge, and proven ability to implement enterprise solutions that deliver bottom-line business value.

Roles & Responsibilities :

1 . Knowledge of Airline functionality / Reservation and Ticketing knowledge

2 . For Sabre products , AID documents from Sabre itself will be the main source for problem solving skills

3 .Departure control Systems / policy procedures and IATA guidelines in departure control

4. Knowledge in script support of Sabre CCL / Sabre Web services / API /Sabre View / Sabre interact

5. Knowledge of basic Sabre commands and its implementation in various platforms

6. Sabre QIK -For development within Sabre platform (Training available from Sabre itself )

7. To resolve Ticketing / Reservation / Boarder control related functional queries – in depth knowledge in reservation /DCS with at least 3 years experience in Airline ticketing process is required

Experience : 2+ years

Required

Bachelor’s Degree

Basic knowledge in Reservation & Ticketing ; SABRE Products ; AID Document ; IATA Guidelines;

English: Intermediate

Preferred

At least 2 years experience in Reservation & Ticketing ; SABRE Products ; AID Document ; IATA Guidelines;

English : Fluent

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Key Skill(s)

Web services

basic

script

software

DCS

API

About Company

IBM India Private Limited

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Industry Consultant : Travel & Transportation Wednesday, 7 October 2015 No Comment