Job Summary

Locations:

Chennai

Nationality:

India

Experience:

4 – 10 years

Keywords / Skills :

BPO, Team Leader Team Leader Operation

Education:

Any graduate

Function:

Role:

Team Leader/ Technical Leader

Industry:

ITES/BPO

Summary:

Location – Chennai , Exp- 4 To10 Yrs , Looking For an excellent Team leader with attractive salary package

Posted On:

15th Jun 2016

Job Ref code:

27052016

Dear Candidate ,

Greetings from Smart Move Career !!!

We have an excellent opening for one of our reputed company

Job Title: Team Leader

Work Experience: 4 Yrs. – 10 Yrs.

Location: Chennai
Shift Timings: Rotational Shift Basis. ( Company Transportation provided)

Compensation: 3 lakhs – 4 lakhs

Job Responsibilities:

Managing & motivating the team towards a common goal and keep them focused

Ensuring that service levels are met and strive to exceed service levels

Ensuring the accuracy of all information processed and produced.

Ensuring that all documentation, processes and procedures are accurate and up to date and ensure that all staff are aware of these and follow them

Ensuring ongoing coaching of team members and ensure personal development plans are in place for all team leaders and members

Managing the quality control process within the team, ensure adherence to quality concepts and drive a process of continuous improvement in quality

Maintaining and ensure the accuracy of all management information and maintain all models which produce management information.

Holding brief regular team meetings each day to review work status.

Maintaining positive customer relationships by providing prompt and appropriate responses to inquiries/issues/concerns;

Resolving issues with customers while preserving a positive long-term relationship using effective, tactful and courteous manner.

Facilitating discussion around complex information to promote understanding.

Demonstrating and encouraging commitment to team objectives

Acting as a point of direction and guidance to less experienced team members.

Establishing training needs of individuals & team, ensuring that the analysis is based on an understanding of the objectives and goals of the department and organization.

Recognizing the motives and abilities of others and how they can be utilized and developed.

Producing and continually reviewing Personal Development Plans that actively develop team members in line with business and personal needs.

Skills/ Qualification :

· Must be Graduate / Post Graduate

· Good Communication, Proactive Team Leader, Problem Solving Capabilities, High Interpersonal Skills, People Management.

· Good Knowledge of MS Office

· Should have Insurance Knowledge

If you are interested, Kindly revert us back with your updated resume.

Thanks and Regards

Human Resources

Sophia/Edwin

9884020062/9841633718

BPOTeam Leader Team Leader Operation

At Smart Move, our Career Consultants aspire to bring Clientele with multiple requisites and Recruits with different skill patterns, together!

We work hard to achieve a close match. Why? Time – an invaluable commodity – is lost forever in a mis-match.

So we recruit for your values, you build on their calibre and train for the skills you need!
With this in mind, the team at SMCC is consistently on the move to bring people and employment opportunities together.

Our young, skilled and non-hierarchical organization gives us the flexibility to adapt quickly to the demands of an ever changing Employment Sector.

We stand strong and grounded in our commitment and dedication to our Clientele and to our Recruits.

SMCC is fully systematized enabling us to provide our Clients with suitable manpower at competitive fees whilst making no compromises on quality.

Address :
No 22,Flat No :1-A , Ground Floor, (Anupam flats )
Ranganathan Avenue, Kilpauk , Chennai 10
Contact No :9884020062/9841633718