Master Black Belt - Process Excellence, BPO, F&A or Payments Domain Wednesday, 1 June 2016 No Comment

Job Summary

Locations:

Bengaluru / Bangalore

Experience:

9 – 14 years

Keywords / Skills :

Lean Six Sigma Quality Project Management Master Black Belt Providing Training Shared Services process excellence F&A

Education:

Any graduate

Stream:

• Any
• Management

Function:

Customer Service/ Call Centre/ BPO

Role:

VP/ GM – Quality

Industry:

• IT/ Computers – Software
• ITES/BPO

Summary:

Posted On:

29th May 2016

Job Ref code:

270516005985

Lead Quality / Process Excellence efforts for minimum 500 to 700 employees, covering a major tower or few critical client accounts spread across the Globe
Lead/mentor high impact projects and workshops through the use of Lean/Six Sigma tenets/tools and deliver business impact in terms of cost savings, improved client satisfaction, improved compliance etc.
Drive Quality DNA within the client account(s) by training staff on GB / YB/ Lean frameworks and facilitate grass root level improvements
Drive RCA on client escalations and recommend permanent process fixes
Drive process risk analysis through the use of FMEA or any pertinent risk assessment tools
Coach, develop and mentor Black Belts, Green Belts and Yellow Belts
Manage all client interactions w.r.t. Quality
Report results of projects; Provide training status reports; Prepare and update project storyboards

Overall work experience of 9 to 12 years – with minimum 7 years experience in Quality role in a BPO (F&A) / Shared Services environment
Certified Lean Six Sigma Black Belt / Trained LSS Master Black Belt from a reputed certification body like ISI, ASQ, Benchmark Six Sigma, leading corporates etc.
Completed atleast 2 BB Projects
Led/Mentored atleast 7 to 10 GB Projects
Practical knowledge of LSS tools/tenets like SIPOC, CTQ drill down, swim-lane process mapping, value stream mapping, Measurement System Analysis, Hypothesis testing, Cause-effect matrix, Solution prioritization, SMED, Poka-yoke, FMEA, control charts, control plan etc.
Strong project management skills including planning, execution and follow-through
Proficient in MS Office and Minitab :

Lean Six Sigma Quality Project Management Master Black Belt Providing Training Shared Services process excellence F&A

New Era India Consultancy Private Ltd

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Master Black Belt - Process Excellence, BPO, F&A or Payments Domain

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