Immediate opening for Desktop Support L2 Monday, 4 April 2016 No Comment

Job Summary

Locations:

Pune

Nationality:

India

Experience:

2 – 4 years

Keywords / Skills :

Desktop Support Engineer, Technical Support Engineer, Desktop Engineer

Education:

Any graduate

Function:

Role:

• Technical Support Engineer
• Systems Engineer

Industry:

• IT/ Computers – Hardware
• IT/ Computers – Software

Summary:

Dear Candidate,Greetings From Future Focus Infotech!!!We are hiring for Desktop Support L2 for a leading MNCLocation: PuneExperience: 2 to 4 yearsCandidates must be having good communication skills and should be a graduate

Posted On:

4th Apr 2016

Job Description:

Load/reload standard build operating system & configurations,

aware of Installation & troubleshooting of critical applications & their usage guidelines,

Participate in new application support workshops, in DR related activities and in Preventive Maintenance activities

Root Cause Analysis for repeat calls.

All the Desktop (Including standalone PCs ) shall be updated with the Latest Antivirus pattern. Raise timely alert and take immediate action to mitigate any virus outbreak

Data submission for Daily, Weekly & Monthly summary report

For AMC case follow up with Wipro spare cordinator for call closure, With Supervisor approval provide Standby solution to the user.

Call logging & follow-up action with the principal Vendors (IBM & Dell) for warranty related incidents keeping helpdesk informed

Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals

Troubleshoot Network connectivity (LAN) issues

Escalate the problem to the Technical Specialist & to Regional / National Team Lead(s) if not resolved

Installation of desktop and hardware like CD-ROM, soundcards, etc

Operating Systems (OS) installation / re-installation, upgrades and patches for desktops

Software installations such as MS-Office, Acrobat Reader, mail client etc

Installation of anti-virus on desktops and remove Virus

Awareness & acceptence for Best Practise roll out.

Desktop Installation, Movement, Assign & Change

Installation of anti-virus on desktops and remove Virus

Configuration of Print devices (network and local) on desktops

Desktop Configuration – Network, mail client, internet etc

Co-ordinate with vendors for support

Willing to work in US Shift

Fix Sat/Sun off

Desktop Support EngineerTechnical Support EngineerDesktop Engineer

We are a Top Level ISO certified company IT consulting company with more than 4oo+ employees working on our rolls.

Our Moto- To place deserving candidates in deserving locations

Our Mission-We create relationships that last

We are a Top Level ISO certified company IT consulting company with more than 4oo+ employees working on our rolls.

Our Moto- To place deserving candidates in deserving locations

Our Mission-We create relationships that last

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Immediate opening for Desktop Support L2

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