Job Summary
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• IT/ Computers – Software
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Job Description
1. Management of day to day operations and ensure
a. Working within SOP
b. Achieving TAT & Quality as per SLA
c. Timely & accurate Reporting / Management Information analysis – For Clients, Regulators, Stock exchange & Management and other stake holders
2. Bring industry best practices & Quality initiatives & create a quality culture
3. Management of Relationships with Clients, Regulators Investors, distributors & Internal Stakeholders. Responsible for following :
a. Number of Escalations
b. Client feedback
c. Prompt qualitative response to query from Client/ Regulator
d. Manage Dash board of activities in time & take corrective action based on it
4. Sound concepts in both primary and secondary market operations & reconciliation
5. Audit of Operations Internal / External and third party
6. Updates in Regulations and processes Periodical updates in regulations, Institute of Company Secretaries and Chartered Accountants, and review the processes
7. Team Management Ensure Learning Initiatives, Adherence to discipline, punctuality and compliance by the team & Provide training and demonstrate leadership skills, Attrition Management
8. Optimizing Staff cost & Operational costs
9. Maintenance of target revenue from each client as budgeted for the year.
10. Ensure bills to clients are raised in time & realization of timely payments
Key deliverables:
Client, investor and distributor satisfaction Feedback & number of escalations
SLA management
Team management
Innovation
Cost management people and other costs of team / cost optimisation
Requirements :
Graduate/ PG, preferred MBA in finance
10 years exp across Operations / transaction processing / client management out of which 5+ years should be heading operations for a BFSI process, heading a large team.
:
cit
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