Job Summary
Locations:
Experience:
Keywords / Skills :
Education:
Function:
• Finance & Accounts
Role:
Industry:
• ITES/BPO
Summary:
Posted On:
About Company: A global Corporation combines This is a hands-on program and graduates will learn by collaborating on live business problems as part of a core Operations team. While you must keep the pace, digest information instantaneously and contribute valuable ideas, senior team members will ensure you are supported to succeed.
CLIENT :- Fortune 500 MNC @ Bangalore
Post :- Team Leader (Transaction Banking Process)
Experience :- 5+ years in Int. ICC – (Voice and Non-Voice)
Qualification :- Any Graduate
Location :- BANGALORE
SHIFT :- Rotational ( UK/US/ Australian)
Job Description:
• Handle a team of 15+ members reporting to him/her
• Require excellent people management skills
• Good understanding of workflow management and backlog management
• Effective coaching & mentoring skills
• Escalation management – analyze escalations & provide synopsis to clients
• Capable to provide training for the team for any new process
• Reporting – Generate and update the reports for the management review
Requirement:
• Total Experience : Min 5+ years
• Team Leader Experience: Min 1 year as Team Leader on Papers
• Handled a team of 18-20 agents. Responsible for Operational Management i.e. managing the floor, adherence to schedule, managing team leaves, Call monitoring.)
• Candidates should be from international BPO/ Call center background only. Prefer experience in voice & non-voice process
• Implement/impart Training and Learning for the employees through direct development and by leveraging other
• Model the organization’s core values, service principles, and philosophies. Walk the Talk.
• Share and leverage best practices across teams with the function and outside of it.
• Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions
• Plan and manage the group’s performance on the Score card metrics and look for methods to constantly exceed expectations.
• Assign and Manage projects within defined metrics and timelines.
• Identify problems in meeting key performance indicators; resolve them to the satisfaction of customers and business
• Look for improving Customer Service efficiencies through coaching, development, training, projects and creative use of individuals and teams, and results in employee commitment
• Responsible for management of Engagement, Attrition and Pulse for the team
• Resolves employee concerns with urgency & accuracy.
• Promotes transparency in Communication and builds an atmosphere of mutual trust and cooperation.
• Proficient in MS Word, Excel, Access, PowerPoint.
If you are interested in the Profile, kindly forward your updated CV in word format to:
Contact : – Uma
Contact no : – 9916972829
E – Mail : – [HIDDEN TEXT]
“PERSONAL NETWORK – NETWORKING FOR A BETTER FUTURE”
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team leadproject leadshift leadtlteam coachteam leaderteam handlingteam managementsr team leadersr tlsr team coachSenior Team leadVoiceNonvoice
We have Won the Admiration of our Esteemed clients for our Organised work process & have been Awarded as the � BEST CONSULTANT � by two of our reputed MNC Clients.
We have Won the Admiration of our Esteemed clients for our Organised work process & have been Awarded as the � BEST CONSULTANT � by two of our reputed MNC Clients.
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Excellent Opportunity for Team Leader from BPO/ Call center background Con 9916972829.
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