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| Specialist | |
| Noida | |
| INDIA | |
| AS per standard jD (1.) Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions Provides inputs to modify/update/design standard operating procedures / work instructions Follow the escalation process Follow the shift hand-over process Update the knowledge base Coaching freshers to be independent Coaching analysts for correct routing of tickets, capturing critical information Technically upgrade across versions of environment when required Managing independent shifts Complies to regulatory requirements Participate in CoE meetings – sharing and acquring knowledge Participate in Sev1/ Bridge calls | |
| 5-7 Years | |
| BE/B.Tech (Hons) | |
| 1 | |
| Tools and Standards-Support-MS Exchange | |
| 14-Feb-2017 | |
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Tools and Standards-Support-MS Exchange
The 3 decade old enterprise, founded in 1976, is one of India"s original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.
The 3 decade old enterprise, founded in 1976, is one of India"s original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.
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