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JD & salary details for TSE
– 6 Months to 4yrs Experience into technical support Engineer (handle International call related to technical and software issues)
– Technical Skills (Must)
– Candidates will get 20% to 30% hike from their last drawn salary.
Inbound technical support job description
– Technical Skills (Must)
– Basic knowledge of computers, laptops, operating systems and computer hardware
– Good working knowledge of the Internet
Responsibilities:-
Advance troubleshooting skills for at least one of the following:
Virus & Spyware Removal
Peripherals like Printer, Scanners & Multifunction Devices
Internet connectivity and networking issues
Interact with customer based out of USA
Listening to and understanding the customer’s requirements/technical problems
Solving technical problems
Handle sales support calls
Answer/ Respond to incoming calls related to any Technical support for Windows issues.
Certification (MS Certificate Mandatory):-
A+,N+,CCNA,MCSE,MSCA, MCITP.
Desired Candidate Profile
– Education: School & Graduation – Any Graduate.
Verbal and Written Skills:
– Speech clarity, voice clarity, good pronunciation
– Good spoken as well as written Grammar.
Behavioral Skills:
– Strong customer service skills: empathy, listening, enthusiastic, patience, reasoning and problem
Solving skills
– Willing to learn and flexible to changes
– Aptitude and ability to grasp
– Team player.
Willing to work in night shifts, rotating as schedule requires
– Operating systems – Windows XP, Vista, Win 7,Win 8
Regards,
Anuja
HR Executive
9922904941
excellent communication
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