Job Summary
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• Quality Assurance Executive
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WE ARE HIRING FOR QUALITY ANALYST TEAM LEADER/MANAGER PROFILE FOR A MULTINATIONAL ORGANIZATION IN GURGAON/MUMBAI.
BPO INDUSTRY.
MIN. EXP IN QUALITY TEAM LEADER PROFILE OF MIN. 2YRS IN INTERNATIONAL BPO IS MANDATORY.
LOCATION- GURGAON/MUMBAI
Responsibilities*
Adherence to the SLA’s – productivity, turn-around-time, and accuracy
Engage in improving processes through reengineering, system checks, process automation
Periodical sample quality check of associates processing work
Interact with client on transactional issues
Review daily key operational variables
Develop back up and contingency plans
Act as a change agent and provide implementation assistance as and when the need arises
Provide subject matter expertise on processes
Update Manager on process performance and critical people issues
Identify potential people issues amongst the team & resolve the same on a proactive basis
Provide process problem resolution assistance to teams via calenderized one on one’s and coaching sessions
Assess performance of Team Members and conduct performance appraisals
Provide coaching and feedback to team members
Hold regular team meetings with Team Members to ensure that there is constant flow of information and knowledge dissemination –query logs, issue resolution
Assist new hires such that they are productive on the floor in the shortest possible time frame
Assess training needs, provide training opportunities and train new hires and existing staff
Cross train Team Members
Appropriately use Rewards & Recognition to energize to motivate Team Members
Handle all logistics related issues: roster management
Leave planning, Managing Compensatory Offs, Unscheduled Leave
Initiating Disciplinary procedure in conjunction with HR and Reporting manager
INTERNATIONAL PROCESS
US SHIFTS.
5 DAYS WORKING
SAT- SUN FIXED OFF.
*SALARY BRACKET – Negotiable
BOTH SIDE CABS.
IF INTERESTED FORWARD YOUR RESUME AT [HIDDEN TEXT] OR CALL KANIKA@8447739691
quality coachquality analystquality team leaderquality managerquality assurance leadQuality Lead
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QULAITY TEAM LEADER/MANAGER PROFILE, US MNC, URGENT REQUIREMENT, CALL KANIKA@8447739691
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