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Implementing, deploying and maintaining standard marketing campaign best practices through the use of marketing automation tools, including Marketo. Facilitate workshops to elicit and gather business requirements and use cases for large, complex technology projects. Gain a thorough understanding what the business is trying to achieve, and use knowledge of the sales and marketing technology stack to simplify into define workable solutions. Strive toward solutions that are extensible across all of SunGard, and that are flexible and scalable to meet future business needs. Work with business teams to evaluate trade-offs among solution sets, as necessary. Meet with key business partners regularly to uncover business issues that need to be addressed in future releases of the marketing automation solutions, and work with them to define the appropriate business case Collect and manage the backlog of enhancement requests, ensure items are prioritized and scheduled. Fully Manages release cycles by analyzing requirements; obtaining prioritization from the business, constructing workflow charts and diagrams; studying system capabilities; writing specifications; and defining standard practices Specifying, organizing and modelling the requirements to ensure they are complete and unambiguous. Develop and apply a structured methodology to the specification of requirements, ensuring that all requirements are in a standardized layout and can be easily shared and understood by all stakeholders. Validating and verifying all requirements, making sure they map to the business need being addressed, are approved by the appropriate stakeholders (including the Technology Steering Committee) and meet relevant quality standards for completeness and relevance. Ensure new and existing end-users are trained on proper usage of the Salesforce.com, Marketo and Extract Target and other tools and solutions that aid marketing automation. Ownership for implementing programs to increase user adoption and effectiveness. Responsible for resolution of tier-2 support cases, coordinating with tier-1 support, end-users, and System Administrators as necessary Coordinate User Acceptance Testing (UAT), including identifying UAT participants, defining UAT schedule, and working with Quality Assurance Lead to define test cases appropriate for UAT. Ensure adoption of new features with ample communication to the user community before, during, and after its release, and working with training team to ensure proper training is provided when appropriate. Improves the marketing automation framework by studying current practices and designing modifications
FIS is a global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk & compliance, consulting and outsourcing solutions. Through the depth and breadth of our solutions portfolio, global capabilities and domain expertise, FIS serves more than 20,000 clients in over 130 countries. Headquartered in Jacksonville, Fla., FIS employs more than 55,000 people worldwide and holds leadership positions in payment processing, financial software and banking solutions. Providing software, services and outsourcing of the technology that empowers the financial world, FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. Learn more at www.fisglobal.com
Please note all offers are contingent on successfully passing the pre-employment checks. These may include:
Previous Employment
Highest Education
Directorships
Career Gap Analysis
Extended Blacklists
Credit Check
Basic Criminal
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company .
UATTestingBasicAcceptance Testing
SunGard is one of the world"s leading software and technology services companies. SunGard has more than 17,000 employees and serves approximately 25,000 customers in more than 70 countries. SunGard provides software and processing solutions for financial services, education and the public sector. SunGard also provides disaster recovery services, managed IT services, information availability consulting services and business continuity management software. With annual revenue of about $4.5 billion, SunGard is the largest privately held software and services company and was ranked 434 on the Fortune 500 list in 2011. Look for us wherever the mission is critical. For more information, please visit www.sungard.com
SunGard Global Solution Centers
Located in China, India and Tunisia, the global solution centers combine technological expertise, innovation and diversity to offer SunGard"s customers end-to-end, specialized domain-centric software solutions across verticals. The solution centers augment SunGard"s worldwide product development and services teams by leveraging the global delivery model. A significant part of the activities at the solution centers includes providing critical development and infrastructure support to SunGard"s businesses across the globe.
SunGard is one of the world"s leading software and technology services companies. SunGard has more than 17,000 employees and serves approximately 25,000 customers in more than 70 countries. SunGard provides software and processing solutions for financial services, education and the public sector. SunGard also provides disaster recovery services, managed IT services, information availability consulting services and business continuity management software. With annual revenue of about $4.5 billion, SunGard is the largest privately held software and services company and was ranked 434 on the Fortune 500 list in 2011. Look for us wherever the mission is critical. For more information, please visit www.sungard.com
SunGard Global Solution Centers
Located in China, India and Tunisia, the global solution centers combine technological expertise, innovation and diversity to offer SunGard"s customers end-to-end, specialized domain-centric software solutions across verticals. The solution centers augment SunGard"s worldwide product development and services teams by leveraging the global delivery model. A significant part of the activities at the solution centers includes providing critical development and infrastructure support to SunGard"s businesses across the globe.
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