Job Summary
Locations:
Bengaluru / Bangalore
Nationality:
India
Experience:
0 – 5 years
Keywords / Skills :
Operations Manager
Education:
MBA, MCA, Other
Function:
Banking, Insurance & Financial Services
Role:
Actuary Manager – General
Industry:
Banking/ Financial Services
Summary:
An innovative online business lender focused on Australian SMEs is seeking a skilled and motivated person to play an important role in managing service delivery/operations for our India office
Posted On:
26th Jul 2016
Service Delivery/Operations Manager – for Innovative Online Business Lender
An innovative online business lender focused on Australian SMEs is seeking a skilled and motivated person to play an important role in managing service delivery/operations for our India office. This is a genuine opportunity to help build a very exciting business. The role reports to the Head Credit Analytics and provides opportunity for exposure to a diverse range of activities.
The person in this role will be expected to have competencies in the area of leading and managing a complex, process and transaction oriented operations. Effectively managing the day to day delivery and ongoing processes improvement and service, quality and efficiency targets. Drive the company culture towards a high performing business. Build and maintain a highly effective relationships with key stakeholders.
This role is well suited to an individual who is both practical and innovative and motivated by enabling change in a dynamic environment.
Role Attributes:
• Proven experience in financial research, commercial lending with ability to develop and deliver against aggressive short-term and long-term objectives aligned with the organization’s vision and mission.
• Establish and maintain a highly collaborative and proactive working relationship with global teams
• Identifying and implementing opportunities for aggressive business process improvements that result in a better client experience and operational efficiency
• Be a visible champion of the company culture and insure high employee retention, high levels of engagement and measurable and continuous improvements in employee satisfaction
• Effectively manage a robust and well defined performance management process for all employees insuring constantly delivery against SLAs and KPIs and by attracting training and rewarding a high performance team
• Ensure effective capacity allocation and utilization of resources across the team in order to maximize effectiveness and efficiency skills
• Have successfully worked and been promoted within an in house captive operation centre in a compliance oriented business. Preferably in a technology driven information services business
Key Responsibilities:
• Manage teams performing various processes which are critical operations in Loans area
• Manage team on a daily basis, distribute work, assign responsibilities, ensure appropriate staff motivation levels and continuous learning
• Keep all operational guidelines updated and ensure adherence to standards, procedures and also identify risk mitigants wherever there is a control issue
• Complete ownership of the team and in addition to guiding and providing leadership support to ensure good working relationship
• Manage and participate in various team performance reviews and ensure thorough understanding of the upstream and downstream process implications and provide clear directions to the team.
• Conduct regular operational performance reviews and participate in monthly self-assessments
• Effectively manage risk and foster an environment where team is fully aware of Operational Risk management.
• Develop relationship and credibility with onshore/nearshore locations and stakeholders
• Work closely with other internal teams on upcoming projects, assignments and initiatives
• Ensure performance of staff meet or exceed expectations
• Participate in cross process initiatives which are formulated to create or improve existing processes
• Cross train available resources to ensure 100% backup within the areas under control
• Escalate all issues properly, in time, to the appropriate level, to avoid any adverse impact on the business
• Ability to Lead & deliver on organisation wide initiatives & projects.
• Should possess high people & client management skills.
Education : MBA Finance, CA, CFA,
Experience :
• Managed 20-50 people workforce across :
• Transaction Processing/Financial Processing
• Multiple complex teams with multiple level reporting
• In the detail leader, who works rapidly with operations managers to proactively avoid and reactively resolve internal and customer issues
• Have successfully demonstrated transformation / change management skills via role modelling and exceptional communication and leadership skills. Leads by doing and demonstrating.
• Have completed multiple Process improvement initiatives across people and processes using either Six-Sigma or Lean.
An innovative online business lender focused on Australian SMEs is seeking a skilled and motivated person to play an important role in managing service delivery/operations for our India office. This is a genuine opportunity to help build a very exciting business. The role reports to the Head Credit Analytics and provides opportunity for exposure to a diverse range of activities.
The person in this role will be expected to have competencies in the area of leading and managing a complex, process and transaction oriented operations. Effectively managing the day to day delivery and ongoing processes improvement and service, quality and efficiency targets. Drive the company culture towards a high performing business. Build and maintain a highly effective relationships with key stakeholders.
This role is well suited to an individual who is both practical and innovative and motivated by enabling change in a dynamic environment.
Role Attributes:
• Proven experience in financial research, commercial lending with ability to develop and deliver against aggressive short-term and long-term objectives aligned with the organization’s vision and mission.
• Establish and maintain a highly collaborative and proactive working relationship with global teams
• Identifying and implementing opportunities for aggressive business process improvements that result in a better client experience and operational efficiency
• Be a visible champion of the company culture and insure high employee retention, high levels of engagement and measurable and continuous improvements in employee satisfaction
• Effectively manage a robust and well defined performance management process for all employees insuring constantly delivery against SLAs and KPIs and by attracting training and rewarding a high performance team
• Ensure effective capacity allocation and utilization of resources across the team in order to maximize effectiveness and efficiency skills
• Have successfully worked and been promoted within an in house captive operation centre in a compliance oriented business. Preferably in a technology driven information services business
Key Responsibilities:
• Manage teams performing various processes which are critical operations in Loans area
• Manage team on a daily basis, distribute work, assign responsibilities, ensure appropriate staff motivation levels and continuous learning
• Keep all operational guidelines updated and ensure adherence to standards, procedures and also identify risk mitigants wherever there is a control issue
• Complete ownership of the team and in addition to guiding and providing leadership support to ensure good working relationship
• Manage and participate in various team performance reviews and ensure thorough understanding of the upstream and downstream process implications and provide clear directions to the team.
• Conduct regular operational performance reviews and participate in monthly self-assessments
• Effectively manage risk and foster an environment where team is fully aware of Operational Risk management.
• Develop relationship and credibility with onshore/nearshore locations and stakeholders
• Work closely with other internal teams on upcoming projects, assignments and initiatives
• Ensure performance of staff meet or exceed expectations
• Participate in cross process initiatives which are formulated to create or improve existing processes
• Cross train available resources to ensure 100% backup within the areas under control
• Escalate all issues properly, in time, to the appropriate level, to avoid any adverse impact on the business
• Ability to Lead & deliver on organisation wide initiatives & projects.
• Should possess high people & client management skills.
Education : MBA Finance, CA, CFA,
Experience :
• Managed 20-50 people workforce across :
• Transaction Processing/Financial Processing
• Multiple complex teams with multiple level reporting
• In the detail leader, who works rapidly with operations managers to proactively avoid and reactively resolve internal and customer issues
• Have successfully demonstrated transformation / change management skills via role modelling and exceptional communication and leadership skills. Leads by doing and demonstrating.
• Have completed multiple Process improvement initiatives across people and processes using either Six-Sigma or Lean.
Operations Manager
Our vision is to transform business lending by providing Australian SMEs with access to growth capital via a fast, flexible and simple online application.
We have a proprietary online process that allows fast and efficient processing of small business loans
We have a proprietary online process that allows fast and efficient processing of small business loans
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Our vision is to transform business lending by providing Australian SMEs with access to growth capital via a fast, flexible and simple online application.
We have a proprietary online process that allows fast and efficient processing of small business loans
We have a proprietary online process that allows fast and efficient processing of small business loans
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Operations Manager
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