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• Responsible for Air freight, Sea freight, Customs Brokerage.
• Review, improve and standardize work processes and procedures to improve efficiency of the team.
• Arrange and coordinate all import and export shipping matters according to clients’ requirements.
• Coordinate with various shipping and internal warehouse operations to support timely receipt and delivery of shipments to customers.
• Negotiate with Suppliers/ Vendors / Contractors for the Contractual rates and services & products
• Manager key customers’ feedback or complaint management and foster and maintain client relationships.
• Responsible for securing new customers, and maintaining and developing existing accounts.
• Update and negotiate contractors’ pricing, e.g. freight and handling rates.
• Responsible for fulfilling orders and generate reports.
• Collaborate with Finance to ensure timely and accurate billing and costs are charged.
• Ensure highest levels of Customer Service.
Freight ForwardingOperations ManagerOPS ManagerAssistant ManagerOcean FreightAir ExportAir ImportSea ImportSea exportDocumentationPricing
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Operations Manager - Freight Forwarding
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