Job Summary

Locations:

Bengaluru / Bangalore

Nationality:

India

Experience:

1 – 5 years

Keywords / Skills :

call quality, Call Quality Monitoring, call structure, call parameters, bpo voice process, international call center, bpo vCall Center Executive, Voice Process, Customer Care Executive, non voice

Function:

Customer Service/ Call Centre/ BPO

Role:

• Customer Service Executive (Voice)
• Customer Service Executive (Non-voice)
• Technical Support Executive ( voice)
• Quality Assurance Executive

Industry:

ITES/BPO

Summary:

candidates with min 2yr International Call Center Experience with Good Communication Skills in English .Its for immediate join or 10 days notice period can apply cal iLIYAS@7848820043

Posted On:

27th Jul 2016

Job Ref code:

Iliyas

job Description

Quality Advisor

Nature of Business

Quality Advisor

Full Time

evaluating the quality of inbound and/or outbound calls and other customer contact methods

Utilize a proven methodology of capturing full end-to-end interaction details, analyzing the interactions for common trends and themes, and developing actionable reports and recommendations that will improve the customer experience as well as overall operational metrics.

Monitors and evaluates a sampling of inbound and/or outbound calls and other contact methods including chat.

Ability to plan, organize and schedule work flow to meet rigid project deadlines

High initiative with the ability to recognize trends or anomalies/inconsistencies

Communicate professionally and effectively with all levels of management and clients

Responsible for the design, creation of study based form (if required)

Responsible for doing daily numbers to ensure completeness on the required sample for projects

Provide recommendations for improvements on process, people and technology

Provides feedback and developmental needs

Facilitates and/or participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients.

Maintains sound knowledge and understanding of client products, services and/or program strategies.

Responsible for meeting departmental productivity requirements (e.g. number of calls monitored per month, number of transcripts evaluated, etc.)

Support analytics team to focus on review of key drivers, metrics and operational processes.

Eligibility:

Only Graduates with min 2 year ICC experience

Location

Bangalore

Shift:

Night Shift (Free Transport)

Interview Details:-

MONDAY TO FRIDAY: 1:30 PM TO 6:00 PM

SATURDAY: 11:30 AM T0 3:00 PM

ADDRESS:

Ignites Human Capital Services Pvt Ltd

#665 TKS Plaza,Near Ragvendra Swami Matt

Apple Istore,Above City Union Bank

Jaynagar 5th Block

Bangalore-41

EMAIL- [HIDDEN TEXT]

NOTE: – Please call or sms iLiyas@7848820043 and schedule your interview before walking in for interviews.

!!!Thanks & Regards HR TEAM!!!

call qualityCall Quality Monitoringcall structurecall parametersbpo voice processinternational call centerbpo vCall Center ExecutiveVoice ProcessCustomer Care Executivenon voice

igNITES is an established, Owned and managed company, whose goal is to provide clients with the very best quality, value and service in human capital consulting.

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Hiring for quality analyst/quality advisor for international bpo(non voice) cal Iliyas@7848820043

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Hiring for quality analyst/quality advisor for international bpo(non voice) cal Iliyas@7848820043 Friday, 29 July 2016 No Comment