Locations:
Kolkata
Nationality:
India
Experience:
0 – 5 years
Keywords / Skills :
"outbound", "inbound", "international bpo", "voice process", "bpo", "customer care", "csa", "cse", "tech support", "tsa", "tse"
Education:
Any graduate, Class 12
Function:
Customer Service/ Call Centre/ BPO
Role:
• Customer Service Executive (Voice)
• Technical Support Executive ( voice)
Industry:
ITES/BPO
Summary:
Genpact Hiring for Customer/ Technical Support (Voice) !!
Posted On:
2nd Jul 2016
Job Ref code:
AD-NHF
Genpact Hiring for Customer/ Technical Support (Voice) !!
HR Reference : Ananya Dutta
(Write “Ananya Dutta” on the top of your CV)
Interview Date:- 4th – 5th July ’16
Interview Time:- 11am – 1pm
Work Location: Hyderabad/ Gurgaon/ Noida
Interview Location: Kolkata
Shifts: Should be flexible with 24*7 shift timings
Education Qualification: Any Graduate
/ Undergraduate
Fresher & experienced – Both can apply.
Exp – 0 to 7 yrs
Job Description :
- Excellent command over English & Customer service skills .
- Candidate should be comfortable with voice process.
- Ability to handle Customers query and resolve issues asap as per Standard Procedure.
- Respond to customer inquiries and problem escalations.
- The candidate should be able to successfully handle customer queries and meet customer defined levels of Quality in Operations.
- Candidate should be flexible working in night shifts.
Write “Ananya Dutta” on top of your CV
Must Carry:-
2 updated CV(Write “Ananya Dutta” on top of your CV)
Photo ID proof( Voter ID/ PAN Card/Driving License)
2 passport photo
Interview Venue:
Asyst Park,
6th floor,
GN 37/1,
Sector V,
Salt Lake,
Kolkata 700 091
(In the lane beside Bakstage)
Bus Stand : – Webel More
:
outboundinboundinternational bpovoice processbpocustomer carecsacsetech supporttsatse
Genpact Limited (NYSE: G) is a global leader in transforming and running business processes and operations, including those that are complex and industry-specific. Our mission is to help clients become more competitive by making their enterprises more intelligent through becoming more adaptive, innovative, globally effective and connected to their own clients. Genpact stands for Generating Impact – visible in tighter cost management as well as better management of risk, regulations and growth for hundreds of long-term clients including more than 100 of the Fortune Global 500. Our approach is distinctive – we offer an unbiased, agile combination of smarter processes, crystallized in our Smart Enterprise Processes (SEPSM) proprietary framework, along with analytics and technology, which limits upfront investments and enhances future adaptability. We have global critical mass – 64,000+ employees in 24 countries with key management and corporate offices in New York City – while remaining flexible and collaborative, and a management team that drives client partnerships personally. Our history is unique – behind our single-minded passion for process and operational excellence is the Lean and Six Sigma heritage of a former General Electric division that has served GE businesses for more than 16 years. For more information, visit www.genpact.com. Follow Genpact on Twitter, Facebook, and LinkedIn.
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Genpact Limited (NYSE: G) is a global leader in transforming and running business processes and operations, including those that are complex and industry-specific. Our mission is to help clients become more competitive by making their enterprises more intelligent through becoming more adaptive, innovative, globally effective and connected to their own clients. Genpact stands for Generating Impact – visible in tighter cost management as well as better management of risk, regulations and growth for hundreds of long-term clients including more than 100 of the Fortune Global 500. Our approach is distinctive – we offer an unbiased, agile combination of smarter processes, crystallized in our Smart Enterprise Processes (SEPSM) proprietary framework, along with analytics and technology, which limits upfront investments and enhances future adaptability. We have global critical mass – 64,000+ employees in 24 countries with key management and corporate offices in New York City – while remaining flexible and collaborative, and a management team that drives client partnerships personally. Our history is unique – behind our single-minded passion for process and operational excellence is the Lean and Six Sigma heritage of a former General Electric division that has served GE businesses for more than 16 years. For more information, visit www.genpact.com. Follow Genpact on Twitter, Facebook, and LinkedIn.
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