Associate Professional Business Process Outsourcing Friday, 1 July 2016 No Comment




Job Summary



Locations:


Noida


Keywords / Skills :


testing, information technology, performance testing, Basic


Function:


Customer Service/ Call Centre/ BPO


Role:


Customer Service Executive (Voice)


Industry:


IT/ Computers – Software


Summary:


Essential Job Functions * Conducts business process outsourcing processes/projects from identification through post-implementation to ensure that client specifications are met and to improve process for future projects. * Assists in defining


Posted On:


2nd Jul 2016


Job Ref code:


1600CAI



Essential Job Functions
  • Conducts business process outsourcing processes/projects from identification through post-implementation to ensure that client specifications are met and to improve process for future projects.

  • Assists in defining outsourcing project scope and objectives. Analyzes and documents client requirements to provide appropriate data to project development and implementation team for client(s).

  • Prepares work plans, documents project scope and reviews with client to ensure accuracy. Monitors project schedules to ensure timelines and deliverables are met.

  • Assists with performance and integration testing of business applications to ensure user requirements are incorporated and client requirements satisfied.

  • Demonstrates system setup to clients before system is finalized. Tests and analyzes system configuration against requirement documents during implementation and administration.

  • Monitors processes and resolves participant issues; escalates as appropriate.


Qualifications


 
Basic Qualifications

  • Bachelor’s degree or equivalent combination of education and experience

  • Bachelor’s degree in business administration, information technology, computer science or related field preferred

  • Zero or more years of business process outsourcing, consulting or systems implementation experience

  • Experience working with business processes

  • Experience working with information technology applications and infrastructure

Other Qualifications

  • Organizational and time management skills

  • Basic communication, presentation and facilitation skills

  • Ability to apply business and management consulting applications and services

  • Willingness to travel

:


testinginformation technologyperformance testingBasic

About CSC India

CSC India Pvt. Ltd., www.csc.com. Founded in 1959, CSC is a leading global IT Services company. CSC provides innovative solutions for customers around the world by applying leading technologies and CSC"s own advanced capabilities. These include systems design, integration, IT, applications software development, web application hosting management and technology consulting and Business Process Outsourcing (BPO). With more than 90000 employees worldwide, CSC"s revenue exceeds $ 15.0 billion. The mission of CSC is to be a global leader in providing technology-enabled business solutions and services. With the broadest range of capabilities, CSC offers clients the solutions they need to manage complexity, focus on core businesses, collaborate with partners and clients and improve operations. CSC leads with an informed point of view while still offering client choice. For more than 50 years, clients in industries and governments worldwide have trusted CSC with their business process and information systems outsourcing, systems integration and consulting needs. Global teams of CSC for the product led services, infrastructure services and application services are now based in India, making it the 3rd largest location for CSC worldwide. CSC processes in India conforms to SEI CMM level 5, BS7799 and BSI5000 standards. The company trades on the New York Stock Exchange under the symbol "CSC". CSC India is ramping up its headcount across its offices in India (Chennai, Hyderabad, Noida, Bengaluru, Indore and Mumbai ). Currently we are looking for professionals with following skill sets to join our Global Team.

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About CSC India

CSC India Pvt. Ltd., www.csc.com. Founded in 1959, CSC is a leading global IT Services company. CSC provides innovative solutions for customers around the world by applying leading technologies and CSC"s own advanced capabilities. These include systems design, integration, IT, applications software development, web application hosting management and technology consulting and Business Process Outsourcing (BPO). With more than 90000 employees worldwide, CSC"s revenue exceeds $ 15.0 billion. The mission of CSC is to be a global leader in providing technology-enabled business solutions and services. With the broadest range of capabilities, CSC offers clients the solutions they need to manage complexity, focus on core businesses, collaborate with partners and clients and improve operations. CSC leads with an informed point of view while still offering client choice. For more than 50 years, clients in industries and governments worldwide have trusted CSC with their business process and information systems outsourcing, systems integration and consulting needs. Global teams of CSC for the product led services, infrastructure services and application services are now based in India, making it the 3rd largest location for CSC worldwide. CSC processes in India conforms to SEI CMM level 5, BS7799 and BSI5000 standards. The company trades on the New York Stock Exchange under the symbol "CSC". CSC India is ramping up its headcount across its offices in India (Chennai, Hyderabad, Noida, Bengaluru, Indore and Mumbai ). Currently we are looking for professionals with following skill sets to join our Global Team.

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