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We currently have vacancy for the post of Team Leader:
Below mentioned is the Job Description:
1. Ensures Service Level Agreements (SLAs) for the process are met as agreed upon with the requirement.
2. Identifies causes for non-achievement of SLAs, develop solutions and execute the same.
3. Reviews and analyzes performance reports against targets on a weekly/monthly basis with Operations managers/Team Managers and with client to investigate causes for performance deviations.
4. Ensures process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures such as disaster recovery,
5. Develops strategic & tactical plans to identify, analyze and effectively respond to needs, emerging trends and best practices.
6. Conducts dip checks of parameters that impact performance & data integrity.
7. Performs trend analysis on MIS/ data and identifies deficiencies (tools, metrics and reports) and recommends solutions.
8. Monitors compliance adherence through timely audits, generating awareness on the floor etc.
9. Looks for additional revenue generation opportunity and play an active sales role for the business.
10. Manages performance of individual Ops/team managers through performance management, career planning strategies and sharing of best practices, therefore managing performance of the entire process.
11. Responsible for attrition management and arranging for backfills on a timely basis.
12. Works closely with HR to ensure high employee morale and retention initiatives.
13. Conducts skip level meetings at regular intervals to address concerns, if any.
14. Responsible for staff performance, compensation and rewards & recognition programs.
15. Sets KROs for the team managers, team leaders and ensure KROs are aligned to client SLAs and overall organizational goals.
16. Coaches and mentors sub-ordinates.
17. Monitors employee count for full time attendance.
Interested candidates can walk in for a round of interview as on 27th of May’16 – 29th of May’16 at the below mentioned address:
Job Location: Solitare Corporate Park, Building No. 11, 8th Floor, Unit No 1112 Chakala, Andheri East, Mumbai
:
Team Leader TL Team Manager team handling lead a team
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Vacancy for the Position of Team Leader - 2 Opening(s)
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