Job Summary
Locations:
Experience:
Keywords / Skills :
Function:
Role:
• Customer Service Executive (Non-voice)
• Technical Support Executive ( voice)
Industry:
Summary:
Posted On:
Designation:IT support engineer (International Voice)
Education: Any Qualification
Work and Interview Location:Bangalore
Experience Level: 0.6month-2yrs
CTC details: salary best in industry
transportation: two way cab facility
Skills Required: i). Should have excellent communication skills.
ii). Should be Flexible to work in Rotational Shifts
iii). Should be ready to work in voice support.
Transportation Facility: Yes
Job Description:
.Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones
. Take calls from Global customers and initiate the right response to them, positively and professionally
. Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
. Manage end to end all calls logged, providing regular updates to customers on call status
. Complete follow-on actions as appropriate
. Work to achieve individual and team goals
. Protect confidential and sensitive information and materials
. Observe strict compliance to licensing, copyright and trademark legislation
. Adherence to policy and procedures (compliance)
. Ability to multi-task and prioritize
. Ability to manage commitments to customer, manager etc
. Ability to diagnose problems and take corrective action
. Ability to escalate as appropriate
“References are much appreciated”
Interested candidates,can forward your updated resume to
[HIDDEN TEXT]
Contact Person: Reshma
Mobile :-8861435928
Direct: 08042811007
:
technical support engineerinternational voice processBPOcustomer supporttechnical support executive
Established in 2002, Crown Solution is headquartered in Chennai, India with nationwide branch offices and subsidiaries in Singapore and Australia. Crown builds, manages and supports a wide range of highly scalable and flexible business functions, supplying cost-effective, quick turnaround solutions for our customers.
Crown’s resourcing solutions include contingent staffing, talent sourcing, managed services programs, vendor management systems and recruitment process outsourcing. Human Resource management solutions comprise the payroll and end to end post recruitment lifecycle management services.
Crown is an ISO 9001:2008 QMS (Quality Management System) standards compliant certified organization keeping track of processes, deliverable quality, performance metrics and customer satisfaction indexes. It provides a platform for continual performance improvement.
Established in 2002, Crown Solution is headquartered in Chennai, India with nationwide branch offices and subsidiaries in Singapore and Australia. Crown builds, manages and supports a wide range of highly scalable and flexible business functions, supplying cost-effective, quick turnaround solutions for our customers.
Crown’s resourcing solutions include contingent staffing, talent sourcing, managed services programs, vendor management systems and recruitment process outsourcing. Human Resource management solutions comprise the payroll and end to end post recruitment lifecycle management services.
Crown is an ISO 9001:2008 QMS (Quality Management System) standards compliant certified organization keeping track of processes, deliverable quality, performance metrics and customer satisfaction indexes. It provides a platform for continual performance improvement.
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Technical Support engineer
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