Job Summary
Locations:
Experience:
Keywords / Skills :
Function:
• Finance & Accounts
Role:
• Customer Service Executive (Non-voice)
• Other Finance & Accounts – Tax Analyst
Industry:
Salary:
Summary:
Posted On:
Leading Financial Services Company
Industry: Financial Services
Functional Area: Customer Care / Customer Services
Point of Contact for CV’s / Email ID: Richa – [HIDDEN TEXT] – 7259016587
Number of Vacancies: 3 for day shift / 2 for night shift
Keywords: Tax Analyst, Voice Support, Cold Calling, Inbound Calling, Outbound Calling, Tax Knowledge, Chat Support, Client Handling, Customer Support, US, UK.
Job Title / Designation: Tax Analyst
To support the manager and other office staff in completing refund applications and undertaking support and administration functions for the office.
• Answer phone calls as required in a professional and timely manner ensuring clients receive accurate help and advice and where appropriate transfer them to the right person.
• Talk to clients via chat to ensure all their questions are answered and they have all the relevant and accurate information.
• Correspond with clients where more information is required.
• Ensure the database is kept up to date with all relevant information so that other team members are aware of what correspondence and actions you have performed.
• File records in a timely and accurate manner in the approved filing system.
• Complete and file 64-8’s, R38’s, P87’s and any other relevant forms at HMRC.
• Call potential clients to offer help in completing the application form over the phone.
• Support the Processing and Calling Teams in processing to ensure backlogs are kept to a minimum.
• Process mail received from HMRC on the behalf the client.
• Data entry support.
• Phone HMRC to obtain client pay and tax details and any other relevant information.
• Prepare and distribute mail as required.
• General administration as required e.g. photocopying, emptying rubbish bins, running errands.
• Perform other tasks as may be required from time to time by the manager or employer.
Key Functions & Roles of the Candidate:
• Perform all tasks and procedures in a professional manner.
• When relating with clients – be approachable and friendly working on developing a good working rapport.
• Follow through in a positive way on client’s requests. Ensuring promises made to clients are fulfilled as promised.
• Use good listening and communication skills to build appropriate levels of trust with clients.
• Practice effective telephone skills.
• Display appropriate standards of office courtesy and maintain a personal appearance suitable with that of a provider of professional services.
• Actively self-educate where a job demands skills and knowledge in an unknown area
Minimum/Maximum/ Work Experience Required: 1 year minimum. International company experience
Annual CTC: 35,200 per month including all allowances and taxes
Location(s) of Job: Bangalore.
Minimum Education Requirements: bachelor degree
No of rounds of Interviews: 1
Work Timings: Monday to Saturday – 10 hours per shift, 1 hour for breaks
Travel & Allowance: N/A
Languages: English
Relocation & Reimbursement: N/A
:
Tax AnalystVoice SupportCold CallingInbound CallingOutbound CallingTax KnowledgeChat SupportClient HandlingCustomer SupportUSUK
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Tax Analyst
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