Job Summary

Locations:

Mangalore

Experience:

0 – 3 years

Keywords / Skills :

Technical Support, Tech Support, TSR, Technical Support Executive, Customer Support, IT Helpdesk, Desktop Support, , Technical Support Engineer, TSA, TSE, Customer Support, Customer Service, Customer Support Executive, Customer Care Executive, International Call

Function:

Customer Service/ Call Centre/ BPO

Role:

• Customer Service Executive (Voice)
• Customer Service Executive (Non-voice)
• Technical Support Executive ( voice)
• Fresher

Industry:

• FMCG
• Entertainment/ Media/ Publishing
• ITES/BPO
• IT/ Computers – Hardware
• IT/ Computers – Software
• Real Estate
• Retailing
• Telecom
• Dotcom/Internet/E-commerce
• Hotels/ Restaurant
• Travel/ Tourism
• Any

Summary:

ITO SERVICE DESK (Customer Service)We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

Posted On:

29th Jun 2016

• Effectively manage large amounts of incoming calls

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/team sales targets and call handling quotas

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Technical SupportTech SupportTSRTechnical Support ExecutiveCustomer SupportIT HelpdeskDesktop SupportTechnical Support EngineerTSATSECustomer ServiceCustomer Support ExecutiveCustomer Care ExecutiveInternational Call

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.

Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).

Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endearing to our clients.

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MPHASIS IS HIRINGFRESHERS And EXPERIENCE FOR MANGALORE LOCATION

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MPHASIS IS HIRINGFRESHERS And EXPERIENCE FOR MANGALORE LOCATION Wednesday, 29 June 2016 No Comment