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Should have good communication skill.
Maintain all the queries regarding booking and sales updates in MIS.
Follow up calls.
Educating customer about project details, keeping data base and information of individual customer.
Entertaining any enquiry that rises in pretext to details of payment or any other commercial.
Keeping track of collections.
Preparing MIS, weekly reports.
Candidate should have handled client relation in advance.
Should have knowledge of excel, MS office, etc
Co-ordinate with the banks for the Home loan / Bank loan tie up
Handling inbound / Outbound calls
Resolve customer queries pertaining to their plots / villas / apartments
Will be responsible for handling Clients and their queries.
Maintaining MIS.
Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle.
Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
Overseeing direct communications with customers through the CRM.
Monitor and maximize customer lifetime value strategies ensuring maximum profitability.
Ensuring the database is segmented effectively for targeted marketing activities.
Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.
Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.
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Client Relationship Manager
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Client Relationship Manager (0-4yrs)
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