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ce-centre
Designation : IT Lead – Global Service Centre
Location : Mahe
Desired Qualifications, Training and Experience:
– Degree or masters qualification in technology, IT or technical discipline
– A Qualification in ITIL or service delivery is desirable
– At least 10 years? experience in the delivery of services in IT, Software Development and in the management and support of complex systems
– Experience in working in a multinational environment
– Extensive project management experience in leading large IT/Software projects
– Detailed working knowledge of applied information technology ? application configuration and support, application hosting, middleware, networks, voice systems, end-user computing etc.
Personal Attributes required:
– Understanding of service metrics and their role in service delivery planning and accountability
– Proven history of formation and maintenance of good relationships both inside the business and with third parties
– Clear understanding and vision of the opportunities offered by cloud computing, commoditised IT services, ?internet of things? and the role that specialised third parties can play in the construction and delivery of IT service for our client
– Extensive experience in the service / contact-centre / identity management industry
– Proven team-leadership capabilities as well as a demonstrable record of team and people development
– Good written and oral English communication skills ? ability to address audiences and to speak clearly on the telephone
– Proven ability to focus on the delivery of documentation and reports and to keep disparate stakeholders connected
– Strong leadership skills ? ability to lead when the road ahead is not clear, ability to sell an idea or a vision and in doing so to take account of the needs of all stakeholders
– Ability to deal with sudden changes in agenda, direction or speed of programs and priorities
– Motivated and enthusiastic ? can work on own initiative without direction
Job Description :
1. People
– Develop the individual members of the our client India IT team Support Team , ensuring their goals are clear and agreed while fostering open discussion and debate in the creation of an inclusive environment
2.IT Services
– Lead the our client IT setup and enduring services, ensuring we have an accountable, proactive competent support service for the various technologies deployed by our client for the service of clients, customers and in-house requirements
– Establish, enhance and maintain an ITIL-literate service that meets the needs of our client?s changing business environment
– Be accountable for all service performance delivered by IT delivered in India while maintaining agreed Helpdesk SLA?s
– Ensure that new or existing compliance regulatory standards are met, specifically in the areas of ISO 9001, ISO 27001 and PCI.
– Develop the role of the Helpdesk ensuring an effective service is maintained while improving the implementation of standard processes. Managing all assigned Level1 and Level 2 Helpdesk tickets.
– Prepare and deliver the various reports, statistics and KPIs associated with effective service delivery at our client
– Develop and implement the transfer of key support services to the our client India operation
– Develop effective working relationships with leaders in our business creating a culture of shared ownership and delivering accountability in service delivery
– Be an active member of the IT leadership team (ITLT) contributing to the overall mission of the IT function
– Be accountable to the Chief Technology Officer (and by extension the senior management of our client) for delivery of service across with the rest of the company
– Establish and manage an India-based database administration function
– Develop a best in class software testing function using ISTQB testing standards liaising closely with our client Ireland IT QA function
– Develop a software development function working closely with our client Ireland software development team
– Develop the individual members of the our client India IT team Support Team , ensuring their goals are clear and agreed while fostering open discussion and debate in the creation of an inclusive environment
– Deliver appropriate documentation, designs, reports and communications to ensure effective operation of the our client Support, Application Development and Application testing functions and to ensure effective visibility and communication of its function, objectives and working methods
:
testinginternetrestsoftware testinghostingITdatabasecloud computingsoftwareinformation technologyITILidentity management
Our Mission
Inclined towards being a benchmark in manpower consultancy. Achieving success with win-win philosophy and relationship marketing.
Our Corporate Values
Work-life enrichment
Time and Space shrinkage
Quality enhancement
Profit improvement
An icon of dependence in the industry
Our Key Result Areas
To provide suitable and timely manpower in multiple disciplines and at various executive levels of the industry. We will always aim at enriching the work-life of individuals, taking innovative steps to reducing the attrition rate of our clients and going beyond the scope of our work to ensure that our candidates give a long and fruitful innings to their employers.
Our Strengths
More than a decade experience in the corporate sector
Relevant and active database of over 3,50,000 candidates
Quarterly follow system on placed candidates
Trained over 500 candidates on various interview skills & other body language techniques.
Conducted guest lectures on the above topics in various colleges.
Over 4000 hours of interview conducted in the last two years.
Profile of Mr. Ravi Mirchandani
He has over 15 years of experience in Human Resources in the country a broad education which includes postgraduate diploma in business administration; Information technology systems and Human Resouces. He has a cross- functional expertise having worked in Recruitment, Performance Appraisals, Selection and Training. corporate planning.
In all his assignments he has built strong well-knit teams. He has worked with Aptech the IT giant in training and consultancy in their corporate division marketing ISO 9000, Quality Management and B.P.R consultancy services. He has always been a highly motivated individual with a healthy foresight, entrepreneurial spirit and determination.
He has also by virtue of his profession mastered the subject of Body Language and face reading. He now heads Career Placements for the past nine years. His current clientele include various companies from the engineering, electronics, information technology, manufacturing, consultancy, BPO FMC’s, and engineering industries.
Services Portfolio for Corporates
Human Resources Consultant
Head Hunters
Campus Interviews
Employees on contract basis
Outplacements
Exit Interviews cell
Aptitude Tests
Services Portfolio For Candidates
Placement cell Local, National & Overseas
Career Counselors
Resume Guidance
Training on Interview skills
Project Assistance & Summer Placements
Resettlement of Ex-service personnel
Consultancy in Overseas Education
We accept only soft copies. Please mail at the email address given below
Email: [HIDDEN TEXT] / [HIDDEN TEXT] / [HIDDEN TEXT]
Tel : 020-32926860
Mob : 09371017445
Our Mission
Inclined towards being a benchmark in manpower consultancy. Achieving success with win-win philosophy and relationship marketing.
Our Corporate Values
Work-life enrichment
Time and Space shrinkage
Quality enhancement
Profit improvement
An icon of dependence in the industry
Our Key Result Areas
To provide suitable and timely manpower in multiple disciplines and at various executive levels of the industry. We will always aim at enriching the work-life of individuals, taking innovative steps to reducing the attrition rate of our clients and going beyond the scope of our work to ensure that our candidates give a long and fruitful innings to their employers.
Our Strengths
More than a decade experience in the corporate sector
Relevant and active database of over 3,50,000 candidates
Quarterly follow system on placed candidates
Trained over 500 candidates on various interview skills & other body language techniques.
Conducted guest lectures on the above topics in various colleges.
Over 4000 hours of interview conducted in the last two years.
Profile of Mr. Ravi Mirchandani
He has over 15 years of experience in Human Resources in the country a broad education which includes postgraduate diploma in business administration; Information technology systems and Human Resouces. He has a cross- functional expertise having worked in Recruitment, Performance Appraisals, Selection and Training. corporate planning.
In all his assignments he has built strong well-knit teams. He has worked with Aptech the IT giant in training and consultancy in their corporate division marketing ISO 9000, Quality Management and B.P.R consultancy services. He has always been a highly motivated individual with a healthy foresight, entrepreneurial spirit and determination.
He has also by virtue of his profession mastered the subject of Body Language and face reading. He now heads Career Placements for the past nine years. His current clientele include various companies from the engineering, electronics, information technology, manufacturing, consultancy, BPO FMC’s, and engineering industries.
Services Portfolio for Corporates
Human Resources Consultant
Head Hunters
Campus Interviews
Employees on contract basis
Outplacements
Exit Interviews cell
Aptitude Tests
Services Portfolio For Candidates
Placement cell Local, National & Overseas
Career Counselors
Resume Guidance
Training on Interview skills
Project Assistance & Summer Placements
Resettlement of Ex-service personnel
Consultancy in Overseas Education
We accept only soft copies. Please mail at the email address given below
Email: [HIDDEN TEXT] / [HIDDEN TEXT] / [HIDDEN TEXT]
Tel : 020-32926860
Mob : 09371017445
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IT Lead - Global Service Centre
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