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Responsible for ensuring day-to-day ecommerce operations and seamless order fulfillment and ensure that customer promises of the brand are fulfilled.
Processing daily orders from panels of various partner channels
Interacting with marketplaces for matters related to payments, product uploads, changes to listings, stock updates and promotions
Ensure courier pickups and update accounts on dispatches
Monitor sales returns and update accounts
Resolving customer queries related to item delivery, return, replacement, payment method and product information
Capturing and structuring new product content in formats required by partner websites
Maintaining and analysing monthly sales data as well as innovating offers to boost sales
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Ecommerce Manager
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Ecommerce Manager
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