Locations:
Delhi, Gurgaon
Experience:
0 – 5 years
Keywords / Skills :
INTERNATIONAL BPO, KPO, InboundOutbound CallingCustomer ServiceCustomer CareService QualityCustomer Satisfaction BPO and ITES voice process Customer Servicing amexamerican express concentrix convergys hcl 3G Dell teleperformance
Function:
• Customer Service/ Call Centre/ BPO
• Travel/ Airlines
Role:
• Customer Service Executive (Voice)
• Technical Support Executive ( voice)
• Fresher
• Telesales Executive
Industry:
• ITES/BPO
• KPO/Analytics
• Telecom
• Travel/ Tourism
Summary:
AMERICAN EXPRESS HIRING FOR COLLECTIONS/CUSTOMER SERVICE CL 8447744124ANY GRAD/UG CAN APPLY
Posted On:
21st May 2016
ABOUTH THE CO. AMERICAN EXPRESS(AMEX)-At American Express, we serve customers, not transactions. Were widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.
A career in World Service at American Express is rich in experience and offers opportunities to build lasting relationships with our customers. Come join us and realize your potential.
Job responsibilities:
Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express
Products spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
Grow and nurture customer relationships on every interaction that results in measurable Customer value
Document necessary account information and offer custom solutions that benefit the customer.
Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
Balance customer interests with the interests of American Express
Deliver Employees, Customers and Shareholder metrics as per goals
Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
Gather relevant information from customers as required and update it accurately to facilitate the decisioning process
OPPORTUNITY TO WORK WITH LEADING KPO
SALARY- UPTO 47 K IN HAND
HURRY CL AMRITA @ 8447744124 FOR DETAILS…
NOTE- WE DONT CHARGE ANYTHING FROM CANDIDATES…
:
INTERNATIONAL BPOKPOInboundOutbound CallingCustomer ServiceCustomer CareService QualityCustomer Satisfaction BPO and ITES voice process Customer Servicing amexamerican express concentrix convergys hcl 3G Dell teleperformance
To see all related Jobs. Please
CLICK HERE AMERICAN EXPRESS HIRING FOR COLLECTIONS/CUSTOMER SERVICE CL 8447744124
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