Job Summary
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JD of Associates:
§ All the associates selected to be DRA certified
§ Managing Outbound collection Calls
§ Closing calls with Promise to Pay and Pick ups
§ Minimizing the Roll forward rate on the assigned portfolio
§ Relationship building with existing customers Language – Multilingual ( English, Hindi, Marathi, Gujarati, South Indian languages–Kannada, Tamil, Telugu and Malayam)
§ Qualification : Graduate preferred however not mandated
§ Should have been accredited by authorized agency (IIBF etc.)
§ Follow the Code of Conduct prescribed by the Bank
§ Follow the process and procedures laid down by the Bank
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DRA certification
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