TAC ENGINEER L1/L2 Wednesday, 9 March 2016 No Comment

Job Summary

Locations:

Chennai

Nationality:

India

Experience:

5 – 7 years

Keywords / Skills :

NT, WAN, Windows, L2, hardware, TCP IP, IP, TCP, networking, LAN, Linux

Function:

IT

Role:

Network Administrator

Industry:

IT/ Computers – Software

Summary:

Position: TAC ENGINEER L1/L2 Location: Chennai Experience: L1 2-4 years | L2 5-7 years Qualification: Any Graduates Job Code: TAC-SEC02 Job Description: —————- * Proven experience with Network Management/Element Management Products is

Posted On:

9th Mar 2016

Job Ref code:

tac-engineer-l1l2-2

Position: TAC ENGINEER L1/L2

Location: Chennai

Experience: L1 2-4 years | L2 5-7 years

Qualification: Any Graduates

Job Code: TAC-SEC02

Job Description:

• Proven experience with Network Management/Element Management Products is desirable


• Must have working knowledge of network and service management concepts, networking protocols [L2-L7] and high availability


• Must have sound knowledge of Linux system level troubleshooting


• Provide customer advocacy for documentation and timely resolution of issues, and for problem reproduction and escalation


• Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and other peripheral networking equipment


• Document and reproduce customer related networking problems and escalate the case for timely resolution


• Create FAQs/KB for knowledge transfer


• Strong ability to independently debug broad, complex and unique networks with mixed media and protocols required


• Must be experienced in large scale software applications deployment, configuration and debugging


• Extensive background in internetworking, LAN, and WAN technologies required


• Demonstrated ability to accurately gather information and document same in a CRM system


• Ability to support 24/7

Skills Required:

• Strong working/ conceptual knowledge of network security technologies


• Demonstrated track record of providing outstanding customer service


• Superior verbal and written communication skills. Ability to capture and interpret packet traces


• Strong Linux knowledge is desired


• Very good understanding of TCP/IP and networking fundamentals


• Strong troubleshooting skills is essential for the role


• Working knowledge of Microsoft Windows (8, 7, XP, 2000, NT, 98, etc.)

:

NTWANWindowsL2hardwareTCP IPIPTCPnetworkingLANLinux

companies to help realize their strategic business outcomes and be future-ready. Our expertise and in-depth understanding of the enterprise & consumer product space, along with proven pedigree in Infrastructure Management, help customers increase revenues, optimize costs, enhance IT availability and business efficiency, to more than 100+ customers worldwide. Our R&D arm, CSS Corp Innovation Labs designs and develops products and IP, creates platforms and solutions to accelerate IT transformation and enable faster go to market for customers.

Our three lines of business include Tech support, infra support & carrier and network support. Technology support is in our DNA With over 5,500 technology professionals across 13 locations globally, we have a rich heritage of 14+ years in managing large and complex support ecosystems. From home devices, whether its enterprise or consumer, datacenters, applications and desktops to services, we have built our reputation on delivering stellar customer experiences. Because we chart the right support strategy, deploy the right processes and technology to enable it, and then execute impeccably — every day and every interaction.

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companies to help realize their strategic business outcomes and be future-ready. Our expertise and in-depth understanding of the enterprise & consumer product space, along with proven pedigree in Infrastructure Management, help customers increase revenues, optimize costs, enhance IT availability and business efficiency, to more than 100+ customers worldwide. Our R&D arm, CSS Corp Innovation Labs designs and develops products and IP, creates platforms and solutions to accelerate IT transformation and enable faster go to market for customers.

Our three lines of business include Tech support, infra support & carrier and network support. Technology support is in our DNA With over 5,500 technology professionals across 13 locations globally, we have a rich heritage of 14+ years in managing large and complex support ecosystems. From home devices, whether its enterprise or consumer, datacenters, applications and desktops to services, we have built our reputation on delivering stellar customer experiences. Because we chart the right support strategy, deploy the right processes and technology to enable it, and then execute impeccably — every day and every interaction.

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