Job Summary
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Job Description
Understand Voice of Business, Voice of customer and arrive at the areas of improvement
Derive CTQ with respect to process and implement the measurement structure
Creates and analyzes Quality reporting to support business needs and initiatives.
Drive continual service Improvement projects with 100% Employee Engagement and ensure cost reduction is the DNA / Culture of the organization.
Monitor and review the improvements
As an ongoing practice, monitor & conduct deep dive analysis on areas of opportunities within the account and implement corrective actions, to help achieve desired results.
Coordinates with Senior Leadership team to interface Quality related issues and continual service improvements
Ensure all changes to processes are communicated, documented and implemented through established methodology and communicated to operations.
Response to RFP/RFQ for new opportunities.
Deliver significant Business impacts and/ or contributions to their company through improvement to quality, productivity, or customer experience.
Experience in designing customer experience surveys, measuring and taking the insights to the senior leadership team
Experience in handling complex situations. Good Knowledge of Lean & Six Sigma Tools
Self-driven (initiative & drive things to closure) and has excellent understanding of QA principles.
Good change management skills Proficiency in Data Management and detailed analysis using Excel, Power Point and Word.
Strategic thinker and strong analytical skills. Excellent time management, planning, organization and prioritization skills.
Planning, executing and monitoring collection of customer feedback and its impact related organization functions.
:
ExcelSix Sigma
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