Lead Engg / Assistant Manager / Mgr - Enterprise Network Operations Friday, 25 March 2016 No Comment

Job Summary

Locations:

Mumbai

Experience:

6 – 16 years

Keywords / Skills :

Nexus, Datacenter, 2K, 5K, 7K

Function:

Telecom/ ISP

Role:

Network Administrator

Industry:

• ITES/BPO
• Telecom
• ISP

Summary:

Hands on troubleshooting experience in Enterprise LAN and WAN environment, experience on Datacenter, Nexus switches, expertise on Cisco and Juniper Platform Network, expertise with Switching & Routing Protocols, Exp. on International client Handling.

Posted On:

22nd Mar 2016

• 24*7 Remote Management and Monitoring of Enterprise Networks of Large Global clients that have a distributed LAN , WAN setup

• Ticket resolution – work and resolve on trouble tickets, handle ticket escalation

• Queue Management – monitor ticket queue, ensure assignment/resolution and closure

• Creation of Method Of Procedure and/or Standard Operating Procedure document

• Planning and execution of Change Management processes

• Performance tuning of Network devices and creation of Service Improvement Plans

• Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution

• Planning and Perform upgrade of firmware

• Work with Hardware/Software Vendors to resolve problems

• Train and Mentor juniors

• Act as an SME SPOC for certain Network products

• Interface with customer on calls and lead technical meetings

• Assist is creation of Root Cause analysis (RCA)

• Provide technical inputs for weekly/monthly customer service review reports

NexusDatacenter2K5K7K

Virtela (www.virtela.net) is the world"s largest independent managed network, security, and cloud services company. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers

NTT Communications is the long-distance & international communications and ICT solution provider of NTT – the top ranked telecommunications company in the world (ranked 32nd in the Fortune Global 500 list of 2013.)

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Lead Engg / Assistant Manager / Mgr - Enterprise Network Operations

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Tags: ISP / ISP Services / Tele Communication / Telecom