Job Summary

Locations:

Canada

Nationality:

India

Experience:

2 – 3 years

Keywords / Skills :

database, it

Function:

Customer Service/ Call Centre/ BPO

Role:

Customer Service Executive (Voice)

Industry:

IT/ Computers – Software

Summary:

Customer Support Representative ——————————- Ref#: 10888 Location: Richmond Hill, ON, Canada Connect with LinkedIn Know someone else who would be a perfect fit? Let them know! Share: FacebookLinkedInTwitter [IMAGE] ENABLING T

Posted On:

28th Feb 2016

Job Ref code:

customer-support-rep
resentative

Customer Support Representative

Ref#: 10888

Location: Richmond Hill, ON, Canada

Connect with LinkedIn

Know someone else who would be a perfect fit? Let them know!

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ENABLING THE DIGITAL WORLD

OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.

We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality.

The Opportunity:

The Customer Support Representative role is the first point of contact for all OpenText customers. This team has the responsibility of setting the stage for all other areas of customer and technical support, it is the foundation of our support teams providing world class customer service via, phone, email, and web chat. As a member of the Customer Support department, you will be responsible for call intake, processing emails, creating knowledge base accounts, ticket creation and follow up.

You are great at:

Efficiently answering and following up on all customer inquiries that come in via phone and email.

Verifying product lines and monitoring customer service portals to triage tickets accordingly

Collaborating with renewals and licensing team to ensure customers have the most up to date product licensing

Working with new customers to ensure all accounts are correctly initiated and required content is available for easy access

Providing highly effective, efficient and professional support to every OpenText customer who is looking for timely and quality resolutions

Utilizing of attention to detail while maintaining customer database

What it takes:

2 -3 years previous experience in a customer facing fast paced environment

Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution

Computer literate with standard business applications, preferably Microsoft Office

Demonstrated ability to communicate in a clear and concise manner both verbally and written

Positive attitude, patience, and understanding with the ability to view issues from a customer standpoint.

Dedication and commitment to a team environment

Proven experience working in a fluid environment that is ever growing and changing

Ability to work multitask dealing with a multiple issues simultaneously

Strong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge.

Ability to work in a global environment that involves evening shifts and statutory holidays on a rotational basis.

Knowledge of French is considered an asset

At OpenText we understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, religious creed, color, national origin, ancestry, physical disability, mental condition, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees- nothing is off the table at OpenText. If you require accommodation in completing the application process please email [HIDDEN TEXT]

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databaseit

About
OpenText is the leader in Enterprise Information Management (EIM), enabling organizations to grow the business, lower costs of operations, and reduce information governance and security related risks.
Mission
OpenText strives to…

– enrich the way people use information
– foster innovation
– be trusted in our relationships
– be committed to excellence in all that we do
– work with our stakeholders, demonstrating honesty and passion towards common goals
Company Overview
OpenText is the leader in Enterprise Information Management (EIM). EIM enables organization to grow the business, lower costs of operations, and reduce information governance and security related risks. OpenText focuses on the key drivers of business success to improve business insight, strengthen business impact, accelerate process velocity, address information governance, and provide security. Our offerings span the needs of progressive organizations, with solutions for Enterprise Content Management, Business Process Management, Customer Experience Management, Information Exchange, and Discovery. OpenText software helps bring structure to the unstructured by unleashing the power of information for more than 50 thousand global customers. For more, visit www.opentext.com.

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Customer Support Representative Friday, 4 March 2016 No Comment