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Job Description
- Essential Function 1: Growth and Financials
1)Preparation and review of the contracts with the service providers and working with the legal team to finalize.
2) Ensuring billing is as per the contractual terms and productivity benefit agreed is provided.Essential Function 2: Operational and Functional Excellence
1)Ensure adhere to SLA/ KPIs agreed in the contract.
2) Defining the performance reports for service provider, obtaining these and ensure distribution.
3) Support SM Head India in monitoring the success of service provider.Essential Function 3: Leadership
1)Provide direction with action plan to vendor.
2) Participate in governance and leadership meetings and utilize inputs from automation perspective.Essential Function 4: Continuous Improvement.
1)Ensure adherence to internal and external guidelines as well as to a standardized process landscape.
2) Contribute and / or lead implementation of quality / continuous improvement programs.
3) Support process improvements initiatives and related projects ( sponsors CLNX projects within SSC)Essential Function 5: Relationship Management
1)Maintain positive work relationships with members of other teams in and outside the SSC.
2) Establishing and maintaining strong, collaborative relationships with the vendor.
3) Respond to critical GPOs/GPEs/SSC Service Management inquiries (process improvement related)5+ years in Shared Services/ BPO, Reporting, Six Sigma fucntions and operations management
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Relationship Managementpositive work relationshipsmaintaining strongManagement inquiriesoperations management
We are servicing this need for many national and international clients across various domains. We have been helping find a large number of our clients quite a few leaders, functional experts as also emerging precocious talent since 1997.
We credit all our success to three things; customer centric work systems, unflinching belief in our corporate values and our synergy enhancing team. We see repeat business and referral as the operative driver of customer feedback.
For more details on us visit www.vitasta.com
We are servicing this need for many national and international clients across various domains. We have been helping find a large number of our clients quite a few leaders, functional experts as also emerging precocious talent since 1997.
We credit all our success to three things; customer centric work systems, unflinching belief in our corporate values and our synergy enhancing team. We see repeat business and referral as the operative driver of customer feedback.
For more details on us visit www.vitasta.com
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