Job Summary
Locations:
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Experience:
Keywords / Skills :
Education:
Stream:
• Communication
• General
• Pharmacy
• Management
• Any
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Role:
Industry:
• Bio Technology & Life Sciences
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Exp: 10 to 17 years
Level : Service Delivery manager (SDM) / Deputy General Manager (DGM) / General Manager (GM)
Job Location : Kolkata, Mumbai, Pune, Hyderabad
Job Type: Permanent
Position Summary
Individuals in this role are responsible for end to end delivery of project/s, while ensuring client satisfaction business growth & profitability
Coordinating, managing and monitoring the medical, safety, regulatory, operational and/or quality aspects of Pharmacovigilance to ensure the smooth running of the project/s and the achievement of the business units yearly goals
Provide input regarding the global coordination and development of Pharmacovigilance.
Assist with overseeing department and project finances.
Key Result Areas
Adopt industry best practices in the organization and recommended effective customized client solutions
Accountable for overall service delivery management to client and otherwise
Responsible for customer satisfaction as measured through CSS score
Drive business growth opportunities
Responsible for meeting financial targets including customer profitability and revenue billed
Effective implementation of organizational initiatives
SLA adherence as agreed with the customer
Manage employee retention and engagement (manage attrition within a target range, BES score higher than the previous years score)
Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement
Contribute to Recruitment (measure through participation in screening and interviewing candidates)
Participate in business development, marketing and sales activities.
Instruct and lead direct reports in efficient management of project budget and monitor project time changes within the functional groups.
Establish and/or maintain appropriate forecasting tools for reporting forecasted utilization.
Salary: INR 25,00,000 – 40,00,000 P.A. CTC and Designation will not be any bar for perfect candidates
Industry: Pharma / Biotech / Clinical Research
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Head/VP/GM-Operations
Role: Head/VP/GM-Operations
Keyskills:
:
PharmacovigilancePVdrug safetycovigilencepharma co vigilancecdmClinical data management systempharmaclinicaldrug
2COMS has come a long way in a short time span of 6 years, expanding its business from Calcutta to other hubs and increasing its network ever since. At present, 2Coms has offices in Calcutta, Pune, Hyderabad, Siliguri, Guwhati, Jamshedpur and Bhubaneshwar propelled by a team of 60 trained consultants having the right combination of expertise and passion for achieving results making them deliver their best and achieving managerial excellence.
2COMS focuses on verticals like KPO / BPO / IT / Insurance, Banking and Finance / Telecom and Retail Pharma / Sales.
2COMS offers its clients end to end recruitment solutions tailor made to suit all kinds of manpower requirements.
Since its inception, 2COMS, with its domain expertise, enhanced business performance combined by focused insight and innovation, has gained a sound reputation amongst companies in businesses across all industries.
By Formulating effective strategies, we have gained a sound reputation of a premier staffing and recruiting Company, enabling us to attain the leading position in the industry. We are the preferred recruitment partners tomost of our clients. 2COMS efficiently services large-scale recruitment needs of its clients by its focused and integrated approach of flexibility, effective strategy, business expertise and powerful research capabilities.
2COMS has come a long way in a short time span of 6 years, expanding its business from Calcutta to other hubs and increasing its network ever since. At present, 2Coms has offices in Calcutta, Pune, Hyderabad, Siliguri, Guwhati, Jamshedpur and Bhubaneshwar propelled by a team of 60 trained consultants having the right combination of expertise and passion for achieving results making them deliver their best and achieving managerial excellence.
2COMS focuses on verticals like KPO / BPO / IT / Insurance, Banking and Finance / Telecom and Retail Pharma / Sales.
2COMS offers its clients end to end recruitment solutions tailor made to suit all kinds of manpower requirements.
Since its inception, 2COMS, with its domain expertise, enhanced business performance combined by focused insight and innovation, has gained a sound reputation amongst companies in businesses across all industries.
By Formulating effective strategies, we have gained a sound reputation of a premier staffing and recruiting Company, enabling us to attain the leading position in the industry. We are the preferred recruitment partners tomost of our clients. 2COMS efficiently services large-scale recruitment needs of its clients by its focused and integrated approach of flexibility, effective strategy, business expertise and powerful research capabilities.
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Pharmacovigilance (PV) - SDM / DGM / GM
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