Job Summary

Company Name

dEEVOiR Consulting Services Private Limited

Locations

Hyderabad / Secunderabad

Experience

8 – 16 years

Keywords / Skills

Training, Trainer, Corporate Trainer, Corporate Training, People Management Skills, Client Interaction, Knowledge Management, SoftSkills, Training and Developlment, BPO, Business Process Outsourcing

Function

• Customer Service/ Call Centre/ BPO

• Human Resources

Role

• Training Manager

• Soft Skills Trainer

• Training & Development Executive

• Training & Development – Head/ Mgr

Industry

ITES/BPO

Summary

We are looking for Training Lead / Senior Manager Training with good experience in Training and Development manily from BPO industry. He/She will be coordinating with Manager / Asst Managers and Management level employees.

Posted On

26th Aug 2015

Job Description

Details about the position:

Title – Knowledge Management Lead (Training Lead)

Designation – Senior Manager

Location – Uppal, Pocharam (Hyderabad)

Shift – 12:00 pm – 9:00 pm

Requisites:

· Overall 8+ yrs of experience with minimum 2-3 yrs of training lead role experience

· Experience of management development and soft skills training

· Experience of designing and delivering a variety of training solutions

· Experience of partnering with third parties

· People Management experience

Responsibilities:

· Drive knowledge management pillars for the accounts

· A Knowledge Management Lead is responsible for owning and driving the knowledge management metrics.

· Key business metrics would be New Hire Management, Documentation and Compliance ownership, Cross Skilling of teams, building process SMEs and ownership of resource knowledge levels.

· The Knowledge Management lead would be required to work with a team of Managers and Assistant Managers reporting to him

· The role would require flexibility in terms of work hours, travel and possible assignments at another Client or Client location

· Own Overall content and Training Delivery –end to end

· Roll out all Client specific training to staff based on operational requirements locally, and global interventions.

· Implement knowledge retention tools-SOP updates, Cross Training & Testing, Assess knowledge

· Participate and lead in mid-level client interaction, high degree of energy, execution and client connect is required and lead Customer Calls

Kindly mail your updated Profile / CV in a word format along with the following details:

1. Willing to work in UK shift?

2. Current CTC

3. Expected CTC

4. Notice Period

5. Current Location

6. Relocation to Hyderabad (Yes/No)

7. Total years of experience

8. Skills / Expertise

9. Passport details

10. Do you hold any visa?

11. Professional references -Two (Name, Designation, Company & Contact)

Awaiting a positive response from you.

Thanks & Regards,

Nehul Kawa

dEEVOiR HR Services

505, “B Wing” | KEMP Plaza | Off.Chincholi Bunder Rd. Extn | Mindspace, Malad WEST | Mumbai 400064

Direct Number: +91 22 4210 7133 | Board Number: +91 22 4003 2050 | Extn: 133 |

[HIDDEN TEXT] | www.deevoir.com |www.deevoirhr.com

“dETERMiNEDtodELiVER”

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“The information in this e-mail is the property of dEEVOiR and may be confidential and privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken in reliance on it is prohibited and may be unlawful. If you receive this message in error, please notify the sender immediately and delete all copies of this message.”

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Key Skill(s)

Training

Trainer

Corporate Trainer

Corporate Training

People Management Skills

Client Interaction

Knowledge Management

SoftSkills

Training and Developlment

BPO

Business Process Outsourcing

About Company

Our client is a global leader in providing Business Process Outsourcing solutions. They started their operations in late 1990’s as a business unit within in a renowned firm. They provide services for a lot of clients including a lot of companies listed in the Fortune Global. They have a unique approach in servicing their clients. Our client is now a publicly-traded company, growing rapidly with more than 60,000 employees.

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Training Lead / Knowledge Management Lead / Senior Manager - Training Tuesday, 25 August 2015 No Comment