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Job Description
The Technician will be required to have: • 5 + years of level 1 Support experience within a busy, high volume call environment. • Experience performing telephone support. • Extensive experience supporting Microsoft Active Directory (group memberships) UNIX/Linux,SQL, Sybase, DB2, Mainframe and AS/400 security. • Strong customer service, analytical, and problem resolution skills. • Work with global peers and technicians to ensure a smooth running of the daily process and have a good knowledge of the applications they are required to support. • Maintain technical knowledge to keep up with rapid changes in technology. • Take a proactive approach to client’s requirements. • Working knowledge of ticketing systems an advantage. • Adhere to current company policies and procedures. • Meet and exceed metric requirements. • Proactively monitor owned ticket volumes and maintain best practice. • Scripting ability any of the following powershell, bash, perl, python, c# • Understanding of Basic SQL commands is a plus
Qualifications
The Technician will be required to have: • 5 + years of level 1 Support experience within a busy, high volume call environment. • Experience performing telephone support. • Extensive experience supporting Microsoft Active Directory (group memberships) UNIX/Linux,SQL, Sybase, DB2, Mainframe and AS/400 security. • Strong customer service, analytical, and problem resolution skills. • Work with global peers and technicians to ensure a smooth running of the daily process and have a good knowledge of the applications they are required to support. • Maintain technical knowledge to keep up with rapid changes in technology. • Take a proactive approach to client’s requirements. • Working knowledge of ticketing systems an advantage. • Adhere to current company policies and procedures. • Meet and exceed metric requirements. • Proactively monitor owned ticket volumes and maintain best practice. • Scripting ability any of the following powershell, bash, perl, python, c# • Understanding of Basic SQL commands is a plus
Job
Technology Operations
Primary Location
IN-KA-Bangalore East-Prestige Technology Park / 86855
Other Locations
IN-AP-Hyderabad-Building 11 Mindspace Cyberabad / 32120
Organization
CORPORATE SECTOR
Schedule
Full-time
Job Type
Standard
Shift
Day Job
Employee Status
Regular
Key Skill(s)
About Company
Today, we work together across our businesses and around the globe to meet the complex financial needs of corporations, governments, private firms, financial institutions, non-profit organizations and individuals.
J.P. Morgan employs more than 70,000 people globally, and the firm has assets of US$2.2 trillion. We have offices in more than 50 countries and clients in more than 100 countries around the world — and as a testament to our global platform and leadership, lead the industry in most markets in which we operate. Founded in 1799 in the United States, J.P. Morgan is truly a global organization. Our roots in Europe date back to 1838, and we"ve been in Asia since 1872.
For further information visit http://careers.jpmorgan.com/student/jpmorgan/careers/india/about
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Full Job Description for Security Administrator mutli-platform, Global Lead
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