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Job Description
• Excellent written and oral communication skills in English.
• Good customer service experience.
• Extremely customer focused with high level of empathy and other soft skills.
• A working knowledge of VoIP,SIP,H323 and PBX related protocols, and standards preferred.
• Good experience/knowledge of Data Networking.
• PBX experience is mandatory.
Knowledge, understanding, and practical application of technologies, protocols, and related
standards including layer 3 switching (OSI model), TCP/IP, Ethernet, LAN, WAN, and IP routers.
• Good experience and knowledge of Telephony protocols and interfaces, T1, E1,
PRI, QSIG, and analog trunking.
A complete understanding of the technologies and protocols that are required to deploy
and manage a distributed architecture
network.
• Experience/knowledge of the
integration
• A complete understanding of current telephony applications and the vendors that supply
the applications including Collaboration and Conferencing
• Knowledge
disk management
• Bachelor’s degree or related experience is required. Microsoft MCSE and/or CISCO
certifications are considered a plus.
Experience: 1+ yrs – 4yrs
Excellent communication skills
Shifts: 24 / 7 rotational
Job Location: Chennai
• Focus on rapid identification and resolution of customer issues.
• Provide first level support to partners and customers.
• Answer questions and perform initial triage on problem reports.
• Document each customer interaction using either our Siebel or Salesforce.com CRM
application, depending on type of phone system being supported.
• Provide timely and effective resolution to support requests based on internal and external
service level agreements (SLA).
• Provide ongoing, regular updates to customers to keep them apprised of progress toward
problem resolution. Participate in the creation of proactive measures to anticipate and/or remove the need for traditional service and support.
• Technical assistance for hardware, software and/or applications.
• Partnering to create and update technical documentation.
• Providing onsite installation and other professional services as needed.
• Meet various SLA requirements based on measurable metrics
• Should be willing to work in rotational 24×7 shifts.
Key Skill(s)
About Company
Golars Networks Pvt Ltd., is looking for a person who can Identify & Develop new business opportunities with clients and also has excellent communication skills, Good Analytical & Presentation skills.
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Full Job Description for Network Engineer,(VoIP,SIP,H323 and PBX)
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