Job Summary

Company Name

IBM India Private Limited

Locations

Hyderabad / Secunderabad, Chennai

Nationality

India

Experience

0 – 10 years

Keywords / Skills

It, Server, it, Systems Management, IT, Infrastructure Management, software, hardware, server

Education

Other, B.E/B.Tech

Stream

• Other

• Any

Role

Other Roles

Industry

IT/ Computers – Software

Summary

Posted On

25th Aug 2015

Job Ref code

GTS-0776127

Job Description

Job description

Infrastructure Services is a key element of IBM’s globally integrated capability. Infrastructure Services group works with companies of all sizes, in just about every country imaginable; to provide customers with the best technology services. Through the management of clients’ IT environments, the group seeks to improve, enhance and transform business, creating significant cost and performance efficiencies. Leveraging efficient processes and tools and combining it with world-class infrastructure, high-quality and skilled resource base.

Infrastructure Services group provides end-to-end IT Infrastructure Management Services (24x7x365) to IBM clients worldwide. Key services offered include: Command Center Services (includes remote monitoring of servers located worldwide from India, Security operations and network operations), Server Systems Management, IT Security Services, IT Service Desk, Service Management & Project Management/ Transition Services.

The role provides opportunity for you to be part of the global support to IBM clients.

Job Description

Support problem and change tickets for client support operations (e.g. storage systems or server) for work involving problem determination and implementation of changes to hardware, software, applications or network systems. These tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues. It also provides opportunity to understand the current Automation and Analytics work going on with clients to simplify and maximize operations with minimal effort

Work to standardize repeatable tasks and steps across multiple accounts. This may require creating documentation or scripts that can be used to solve the same problem in the future – Automation

Team members participate once or more a day in cadence discussion on team performance. These meetings are typically led by the primary pool manager or Dispatcher. They discuss issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends. Primary pool team members may also separately interact and exchange information with members of cross-pool teams

Implement medium to complex product upgrades and/or medium to complex security compliance corrections without assistance

Location of joining

Bangalore, National Capital Region (NCR), Chennai, Hyderabad, Pune. Based on business requirement the posting can be in any location within India

Additional Information

24

7 environment. Should be willing to work in Night shift

Required

Bachelor’s Degree

English: Fluent

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Key Skill(s)

Server

Systems Management

Infrastructure Management

software

hardware

server

About Company

IBM India Private Limited

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Associate - Technical Operations Monday, 24 August 2015 No Comment